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Frequently Asked Questions

Q. How does GiftFrog make money if it's free?

A. GiftFrog is committed to helping as many people and organizations as possible raise funds for their cause. We wanted to create a robust, yet user-friendly platform that was free to use so we could maximize the impact our technology could deliver.

In order to fund operational expenses, potential donors will be given the opportunity to provide a “tip” at checkout that goes to GiftFrog to help us keep our platform free to use and all funds directly to your cause.  This “tip” is completely optional and can be changed to any amount, including zero.

If you don’t want us to ask for tips from contributors, we do offer a plan that charges a flat 5% platform fee of all donations raised.  Just email us at Michael@giftfrog.com to change your plan to the 5% platform charge.

*standard third party payment processing fees apply when using a credit or debit card

Q. Does GiftFrog work for Nonprofit organizations?
A. Absolutely as long as you are an Authorized Officer of the nonprofit organization you can create campaigns for an organization. An Authorized Officer typically has one of the following titles: Founder, President, Treasurer, Executive Director, Vice President or Board Member title.

Upon creating your campaign, you will be required to provide your government issued tax number which helps us reduce the risk of fraudulent campaigns being created.  Also, upon request you must also be able to provide us with proper documentation verifying your nonprofit status.

Q. What do I need to get started?

A.

1) Setup a GiftFrog campaignn

2) You need a payment account with PayPal, Stripe or WePay… If you don’t have an account, our platform will help you create one.

3) Friends, family or supporters who will help donate to your cause!

Q. Should I use Facebook to login?
A. We support signing in through Facebook, Google+, LinkedIn and email/password. We recommend our customers use Facebook in order to easily spread the word about their cause, increase visibility and raise more money because of our integration with Facebook.
Q. Are there payment processing fees?
A. Yes, you can collect payments via credit/debit cards and optionally PayPal.

If you are in the US, UK or Canada, you can use PayPal, Stripe or WePay.  If you are outside of those areas you have two options:

1) Stripe is supported in over 25 countries worldwide (See List https://stripe.com/global )

2) PayPal is supported in over 26 countries worldwide (See List https://www.paypal.com/ca/webapps/mpp/country-worldwide)

Q. How does payment processing work?

A. Donors make contributions using their credit/debit cards or PayPal account. All of your payments are processed by our trusted payment processing partners and moves directly from the donors account to your payment processing account.

GiftFrog does not touch your money!

Depending on how you setup your payment processing account, your collected payments are deposited to your bank account on a regular daily, weekly, or monthly schedule.

Q. Do donors need an account to contribute to my campaign?

A. No, potential donors do not need a GiftFrog account to contribute but they may need to sign into their personal account if using a PayPal account.

Q. When do I get funds?

A. If you are running Keep It All campaign, your money is deposited to your payment processing account right away. Funds will be released from your account and deposited to your bank account once they have cleared any security checks and according to the daily, weekly or monthly schedule you’ve set for withdrawals.

For All or Nothing campaigns, your pledges are not processed until you achieve your fundraising goal and request releasing the funds. From that point, they act like Keep It All payments.

If you haven’t achieved your All or Nothing campaign goal, by the time it ends, no payments are processed and no charges are incurred.